Standard Return & Refund Policy

Thank you for supporting my handcrafted woodworking business. Because each piece is crafted with care from natural materials, please review the terms for returns and refunds below.

Ready-Made / Standard Items

  • Timeframe: You may return standard, non-custom items within 30 days of delivery or local pickup.

  • Condition: Items must be unused and in the original, undamaged condition.

  • Return Methods:

    • By Mail: You are responsible for all return shipping costs. Original shipping charges are non-refundable. Returns are subject to a 20% restocking fee.

    • Local Drop-Off: You may return standard items directly to my shop by appointment to avoid shipping fees. The 20% restocking fee still applies.

Custom & Commissioned Orders

  • Final Sale: All custom-made, personalized, or made-to-order furniture and woodworking pieces are final sale and cannot be returned or refunded once production has begun.

  • Deposits: Custom project deposits are non-refundable once material sourcing or cutting has started.

Local Pickup & Inspection Policy

  • Inspection Upon Pickup: For all orders designated for local pickup, you are required to inspect the item thoroughly before taking it home.

  • Acceptance: Once a custom piece leaves the premises via local pickup, it is considered accepted in good condition and is no longer eligible for damage claims or adjustments.

Natural Wood Characteristics (Disclaimer)

  • Wood is a living, natural medium. Variations in grain pattern, knots, color shading, and mineral streaks are natural and expected.

  • These characteristics are not considered defects and do not qualify an item for a return, refund, or discount.

Damaged Items (Shipped Orders Only)

  • If your piece was shipped and arrived damaged due to transit, notify us within 48 hours with clear photos of the packaging and the item so I can file a carrier claim and arrange a repair or replacement.

Refund Processing

  • Once I receive and inspect your returned standard item (via mail or local drop-off), I will notify you of the approval or rejection of your refund.

  • If approved, a credit will automatically be applied to your original method of payment within 5 to 7 business days.